We currently ship within the Philippines only.

Metro Manila: 1–3 business days
Provincial: 3–7 business days

Orders are processed within 24 hours (excluding Sundays & holidays), and you'll receive a tracking number once your order ships.

99-Day Peace of Mind Guarantee — Within 7 days of delivery, return your item for a full refund, no questions asked. From Day 8 to Day 99, exchange it or receive store credit, provided the item is returned in good, brand-new condition with complete packaging. Available exclusively for purchases made through the official Wallex website and Wallex kiosks.

1-Year WALLEX Warranty — Covers manufacturing defects and hardware failure under normal use for 1 year from purchase. Does not cover damage from drops, misuse, or normal wear and tear. Backed by official Wallex aftersales support — contact us with proof of purchase to file a claim.

Reach out through our Contact page and we'll get back to you.