Frequently Asked Questions (FAQs)
🛡️ 99-Day Peace of Mind Guarantee
What is the 99-Day Peace of Mind Guarantee?
We want you to shop with complete confidence.
If you’re not completely satisfied with your purchase, we’ve got you covered.
Within 7 days of receiving your order
- Return your item for a full refund.
- No complicated process. No unnecessary questions.
From Day 8 to Day 99
- If you’re no longer happy with your purchase, we’ll gladly offer an exchange or store credit.
To qualify, the product must be returned in good condition with its complete original packaging and accessories.
Please note: This guarantee is exclusively available for purchases made through the official Wallex website and Wallex kiosks. Purchases made through Shopee, Lazada, TikTok Shop, department stores, and other third-party retailers are subject to their respective return and exchange policies.
🚚 Shipping & Delivery
How long does delivery take?
Metro Manila orders typically arrive within 1–3 business days, while provincial orders usually arrive within 3–7 business days, depending on your location.
You’ll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes.
We offer FREE nationwide shipping on orders of ₱1,500 and above.
Shipping fees for orders below the minimum are automatically calculated during checkout.
Can I track my order?
Absolutely.
Once your order has been shipped, we’ll send you a tracking number so you can monitor your delivery every step of the way.
💳 Products
Which Wallex is right for me?
Will embossed cards fit?
Yes.
Embossed cards are compatible with Wallex wallets. Keep in mind that embossed cards are thicker than flat cards, so they occupy more space.
Example: The Wallex slider holds up to 6 flat cards or approximately 4 embossed cards.
What materials are Wallex wallets made from?
Depending on the model, Wallex wallets are crafted from premium aluminum, genuine cow-hide leather, carbon fiber, high-quality vegan leather, or titanium—carefully selected for durability, everyday use, and a premium feel.
🔄 Returns & Exchanges
How do I request a return or exchange?
Simply contact our customer support team with:
- Your order number or proof of purchase
- Your reason for the request
- Photos (if applicable)
We’ll guide you through the process from start to finish.
Do I need to pay for return shipping?
Return shipping costs may apply unless the item arrived damaged, defective, or incorrect.
Our support team will advise you based on your specific case.
🏪 Wallex Stores
Can I visit a Wallex kiosk before buying?
Absolutely.
You’re welcome to visit any Wallex kiosk to experience our wallets in person, compare models, and receive assistance from our team.
Can I claim my guarantee at a Wallex kiosk?
Yes, provided your purchase was made through the official Wallex website or a Wallex kiosk and meets the requirements of our 99-Day Peace of Mind Guarantee.
💬 Orders & Support
Can I change or cancel my order?
If your order has not yet been shipped, we’ll do our best to accommodate your request.
Please contact us as soon as possible after placing your order.
How do I contact Wallex?
You can reach our customer support team through our Contact Us page or via our official Facebook and Instagram accounts.
We aim to respond as quickly as possible during business hours.
Why buy directly from Wallex?
When you purchase from the official Wallex website, you’ll enjoy:
✓ 99-Day Peace of Mind Guarantee
✓ Free Shipping on orders ₱1,500+
✓ 100% Authentic Wallex Products
✓ Fast Nationwide Delivery
✓ Dedicated Customer Support