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FAQs

General
  • Are minimalist wallets like Wallex secure?

Yes, Wallex wallets prioritize security with features like:

    • RFID Blocking: Protects your cards from electronic pickpocketing.
    • Durable Materials: Space-grade aluminum or military-grade forged carbon fiber resists damage.
  • How many cards can a Wallex hold?

Wallex are designed for flexibility. For Wallex S, It can hold 1-12 cards comfortably, adapting to your needs.

For Wallex Pop Up, It can accommodate 1-6 cards on the slider.

    • Wallex 3 adds an extra 5 compartment of cards. Total of 11 cards.
    • Wallex 1 adds an extra clear ID window at the back and card holder in the front. Total of 8 cards.
  • Can Wallex accommodate cash?

The wallets themselves don't have built-in cash compartments. However, you can often add a money clip (sold separately) for cash carrying.

 

Can you tell me more about your 99-Day Risk-Free Trial?

You can experience the Wallex difference with our 99-Day Risk-Free Trial! If you're not completely satisfied, you can return it within 99 days. *Exclusively for products purchased on our website.

Please note:

  • Return Shipping: Customers are responsible for the cost of return shipping.
  • Condition of Return: To be eligible for a refund, the product must be returned free of scratches, damages, and in its original form. You can keep the stickers as a gift. Products not meeting these criteria will not be eligible for a return or refund.
  • Exclusive Offer: This 35-day risk-free trial is exclusively available for purchases made through our official website only. Purchases from Shopee, Lazada, and TikTok Shop are not eligible for this offer.
  • Quality Check: Returned items will undergo a quality check by our team to ensure they are in their original condition.
  • Hassle-Free Returns: After our quality control team receive the returned item, you will receive a full refund of the item purchased.

To know more, visit our Terms and Conditions page.

 

How many days does the delivery takes?

NCR: 1-3 Business Days
Luzon: 3-6 Business Days
Visayas: 5-8 Business Days
Mindanao: 8-11 Business Days

If your location is not servicable, our team will contact you and advise you to buy from our official Shopee, Lazada, or TikTok stores.

You will receive a text message prior to the day of delivery and/or a call from our courier partner once they are in shipping address provided.

In case that you missed the delivery of your order, please reach out to our customer support team for assistance. Please take note that it may take 2-5 business days in Metro Manila/greater Manila area and 7-14 business days in Visayas and Mindanao to redeliver the items.

 

What is RFID and how does Wallex ® protect against it? Do I really need it?

RFID Explained: RFID stands for Radio Frequency Identification. It's a technology used in some credit cards, passports, and ID cards to enable wireless data transfer. These cards can be scanned remotely by RFID readers, which is convenient but also poses a security risk. Unauthorized individuals with RFID readers could potentially scan your cards from a distance, accessing sensitive information without your knowledge.

Wallex® Protection: The Wallex® wallet is designed with RFID-blocking technology. This means it contains materials that interfere with radio waves, making it virtually impossible for these signals to pass through. When your cards are inside the Wallex®, they are shielded and protected from unauthorized RFID scans.

Do You Need RFID Protection? If your cards have RFID technology (often indicated by a symbol that looks like radio waves or the mention of ‘contactless’ capability), then RFID protection is beneficial. It adds an extra layer of security against a specific type of electronic pickpocketing known as RFID skimming. Even if your current cards don't have RFID, having a wallet like Wallex® future-proofs your security as more cards adopt this technology.

In summary, the Wallex® not only organizes and secures your cards physically but also safeguards your personal information from electronic theft, offering peace of mind in today’s digital world.